Passenger Focus and London TravelWatch

We try to provide the very highest quality response to problems you raise with us. (If you have a query in relation to the Thameslink Programme, please contact us).

However, if you are not satisfied with our reply, you can contact Passenger Focus or London TravelWatch. These organisations have been set up by the Government to represent rail passengers' interests and they will be able to help. They are independent of the train companies and serve as a passenger 'watchdog'.

If the problem occured between Brighton and Three Bridges (inclusive), please contact:

Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257, Manchester M60 3AR

Telephone: 08453 022 022
Mon-Fri 0800-2000, Sat-Sun 0800-1600
Fax: 08458 501392
Email: info@passengerfocus.org.uk
Textphone: 08458 501354
www.passengerfocus.org.uk

If the problem occured between Bedford and Gatwick Airport (inclusive), or between London Blackfriars and Sutton / Wimbledon, please contact:

London TravelWatch
6 Middle Street, London, EC1A 7JA
Telephone: 020 7505 9000
Mon-Fri 0930-1700
Fax: 020 7505 9003
Email: enquiries@londontravelwatch.org.uk
www.londontravelwatch.org.uk