Community Engagement

Good community relations and engagement were important to the successful delivery of Thameslink Programme. All our projects were required to have stakeholder engagement and community relations plans in place.

Our CSP Consents Managers work closely with our Community Relations team to manage our communications, identify and issue timely pre-notifications of works and to manage and respond to complaints. Thameslink Programme implemented a specific complaints management procedure as part of its ISO14001 EMS so that we had a robust and universally agreed process for managing our complaints, which has been a contributory factor to our success.

Case Studies

Community Engagement: London Bridge Station

Being on site for several years during the London Bridge Station Redevelopment gave the project a wonderful opportunity to develop long term meaningful relationships with the local community.

Lessons Learned Summary: Bermondsey Dive Under

Key lessons from what went well on the project including: integrated planning and relationship management, management of third party relationships, integrated working, change management, Value Engineering and scheme handback and close-out. The case study also looks at what could have been improved, including contract content, contract administration and rework/redesign costs, and proposes recommendations for future schemes.

Supporting employability skills among young people

Senior managers supported students at The Bosco College, an alternative education setting for students aged 15-19, by offering mock interviews as part of our sustainability commitment and Network Rail’s wider volunteering initiative.

Skills & Employment: London Bridge station

Compiling the best practice that improved the overall sustainability performance on the project, and left a lasting positive legacy for the community.

Biodiversity: London Bridge station

Revitalising Snowsfields Primary Schools’ wildlife garden, as part of the sustainability drive throughout the design and construction of London Bridge station

Farringdon Station

At Farringdon we achieved best practice in communications and community relations through implementing the following measures:

  • Introduction of a regular monthly newsletter, which was distributed to circa 1000 neighbours. The newsletter gave a look-ahead of the works to be undertaken, particularly to give advanced notice of extended working hours that would cause disturbance. It also served in support of public consultation on the major planning applications. 
  • Regular community meetings and open evening events, consultation events (in support of major planning applications), and take part (and host) with Crossrail in a community forum, which was chaired by local councillors, and attended by representatives of the key community stakeholders including residents, businesses, and officers. 
  • Development of the project’s community engagement programme. 
  • Network Rail also marked the successful completion of the project with a public exhibition of ‘Farringdon: past, present and future’ which celebrates the heritage work and the major improvements to the infrastructure.

Borough Market

At Borough Viaduct, , a new twin track viaduct between Metropolitan Junction and Railway Approach linking to the new London bridge station, works were being undertaken within a busy market trading area known as the famous Borough Market. Significant consultation with the local community took place during design and construction to minimise the impact of construction activities to local businesses and traders including restricting deliveries to site on market days.