At Farringdon we achieved best practice in communications and community relations through implementing the following measures:
- Introduction of a regular monthly newsletter, which was distributed to circa 1000 neighbours. The newsletter gave a look-ahead of the works to be undertaken, particularly to give advanced notice of extended working hours that would cause disturbance. It also served in support of public consultation on the major planning applications.
- Regular community meetings and open evening events, consultation events (in support of major planning applications), and take part (and host) with Crossrail in a community forum, which was chaired by local councillors, and attended by representatives of the key community stakeholders including residents, businesses, and officers.
- Development of the project’s community engagement programme.
- Network Rail also marked the successful completion of the project with a public exhibition of ‘Farringdon: past, present and future’ which celebrates the heritage work and the major improvements to the infrastructure.
At Borough Viaduct, , a new twin track viaduct between Metropolitan Junction and Railway Approach linking to the new London bridge station, works were being undertaken within a busy market trading area known as the famous Borough Market. Significant consultation with the local community took place during design and construction to minimise the impact of construction activities to local businesses and traders including restricting deliveries to site on market days.