Blockade Management

The Project & Programme Management learning legacy shares the policies, processes and procedures used successfully on the Programme for possible use or modification by future projects and programmes. This section focuses on best practice and lessons learned from the management of blockades.

Case Studies

Digital Engagement: Christmas Closures 2017

This case study examines the role of digital engagement towards changing passenger behaviour during a major central London blockade over the Christmas 2017 period.

Operational Readiness: Infrastructure Works

How a collaborative rail industry approach prevented passenger disruption during the completion of the London Bridge station infrastructure works.

Passenger Communications: Closure Campaign August 2017

Passenger communications best practice during the closure of London Bridge, Charing Cross and Waterloo East stations in summer 2017.

Communications Lessons Learned

Lessons learned for the benefit of future projects including: Strategic Communications, Brand Development, Blockade & Complex Works, Introduction of New Trains, Stakeholder Engagement and New Timetable.