Handover & Transition

Close collaboration was required to enable successful handover and commissioning of the infrastructure works that made up Thameslink Programme. Early planning ensured that the smooth handover to operations was accompanied by planned and effective management of the risks and opportunities arising from project close-down and absorption of the projects into acceptance by the long-term operators.

Transition risk was significantly mitigated through the strategy to group infrastructure projects into a series of Key Outputs. The project teams, operators and contractors then worked together to achieve a successful handover and to mitigate the risks of each opening stage.

This section of our learning legacy shares the lessons that were learned during handover and transition phases of the projects that comprised Thameslink Programme.

Related Case Studies

Retail Delivery: London Bridge station

How the redevelopment of London Bridge station was used to transform the retail experience, and the challenges that were encountered.

Door Design, Procurement & Installation: London Bridge station

The challenge of doors in large operational project at London Bridge station

Wayfinding: London Bridge Station

This case study, from design and wayfinding contractor Maynard Design, explains how wayfinding solutions were adapted to keep passengers moving around the station as routes changed on a regular basis during the project’s construction phases.

Lessons Learned Summary: Bermondsey Dive Under

Key lessons from what went well on the project including: integrated planning and relationship management, management of third party relationships, integrated working, change management, Value Engineering and scheme handback and close-out. The case study also looks at what could have been improved, including contract content, contract administration and rework/redesign costs, and proposes recommendations for future schemes.

ETCS Testing – Thameslink Core Area

ETCS testing took place during mid-week nights through the Thameslink Core Area, while adjacent lines were open to service traffic, in preparation for ATO to be enabled.

As-Built Information Delivery: London Bridge Station

Recommendations for future projects to improve the planning, management and delivery of as-built information during the close out phase

Partial Completion Form: London Bridge station

How the adoption of a Partial Completion Form improved assurance as the project reached close out stage

Handover & Transition

There are many complex challenges towards the end of the project where the maintainer waits to take stewardship of their new infrastructure free of quality issues and residual defects.