Stakeholder & Interface Management

One of the challenges of the Thameslink Programme was keeping stations open while demolition and re-construction activities were taking place.

This required a lot of interface and consultation with stakeholders including the station management, train operating companies (TOCs), passengers, nearby businesses and residents.

This section of our learning legacy explains and documents the processes used to deliver successful operations interface for the benefit of, and future knowledge transfer to, other infrastructure projects.

Related Case Studies

Operations Interface: London Bridge station

One of the challenges of the Thameslink Programme was keeping London Bridge station open while the demolition and re-construction activities were taking place.

Wayfinding: London Bridge Station

This case study, from design and wayfinding contractor Maynard Design, explains how wayfinding solutions were adapted to keep passengers moving around the station as routes changed on a regular basis during the project’s construction phases.

Sub-Contractor Technical Interface Review (STIR): London Bridge Station

A three-stage process to ensure physical interfaces were allocated, coordinated and completed correctly first time on site by subcontractors during the London Bridge Station Redevelopment project.