We’re sorry for the disruption

Additional adjustments to Southern services from Monday 26 January

The new track layout on the approach to the station has meant that so far, it has been a challenge to deliver the new timetable, for which Southern and Network Rail apologise.

Southern and Network Rail reviewed this, and from Wednesday 7 January a small number of London Bridge to West Croydon evening peak services were removed.

Additional changes were made on Monday 19 January to help us deliver an improved service. Although there has been some improvement to performance we are starting some services to London Bridge and Victoria – from Uckfield, East Grinstead, Tattenham Corner, and Caterham – a couple of minutes earlier from Monday 26 January, in order to provide a more reliable service for all our passengers.

The service changes can be found on Southern’s website. 

All of the changes introduced prior to Monday 26 January will remain. These changes will remain in place until further notice.

Thank you for your patience.

 


 

Below is information we have previously published about the issues at London Bridge.

Update: 15 January 2015

Network Rail has apologised to passengers after equipment on the railway near London Bridge has proved unreliable and caused delays this week.

The equipment, which includes a set of points at a junction east of London Bridge station near New Cross Gate, has not provided the reliability expected and engineers are tackling the problem.

Thameslink programme director Simon Blanchflower said: “Passengers and operators expect equipment to work reliably and so do we. We realise the quality of the service we have offered around London Bridge has not been good enough this week and we are doing everything we can to get to the root of the problems.

“We have already undertaken a great deal of work on site and we have identified the key equipment that needs to be tackled.

“The Thameslink Programme is a huge undertaking that will bring a big improvement to travel through London Bridge, but in the meantime we are working hard to improve the services people are relying on today.”

From Monday 19 January until further notice, changes will be in place to help deliver an improved service, further information is available from Southern’s website.

 


Monday 12 January 2015

Network Rail and Southern apologise for the unacceptable disruption and delays to passengers at London Bridge last week resulting in severe overcrowding on the concourse. This is not the level of service that customers deserve, expect or that we want to deliver.

Over the festive break we undertook 16 days of work rebuilding two new platforms, removing and replacing 3km of track and installing new signalling into London Bridge. This work was completed on time.

However, the new timetable has proved challenging to manage. We have reviewed this and made some immediate changes to a small number of evening peak services which will reduce the pressure on the infrastructure and allow us to deliver a more punctual service that passengers deserve. These arrangements will remain in place between Monday 12 and Friday 16 January 2015.

We will continue to monitor the service this week and assess if any longer term changes are required.

We have reviewed the operation of the station concourse, placed more staff at London Bridge, and implemented additional crowd control measures to separate passengers entering and exiting trains. To assist with passenger flow at London Bridge, additional passenger information screens have been installed, so the concourse is used more evenly.

Passengers are asked to check with their train operator before they travel.

Q&A

Q. Why were there delays, cancellations and overcrowding at London Bridge last week?

A. Despite amending the train service in anticipation of the reduction. We simply cannot get the volume of trains we are trying to run into and out of London Bridge at peak hours over the reduced track layout.

As the service intensifies as the peaks progress, trains gradually get later because minor delays lead to trains queuing on the approach to the station, which then creates more significant delays.

Q. What are you doing to avoid a repeat situation at London Bridge?

A. We have reviewed this and made some immediate changes to a small number of evening peak services, which will reduce the pressure on the infrastructure and allow us to deliver an improved service. These arrangements will remain in place between Monday 12 January and Friday 16 January 2015.

Q. What are those services?

A. The trains that are being withdrawn are five London Bridge to West Croydon services. They are:

16.36

17.06

17.38

18.06

18.36

As a result of the above changes, three services into London Bridge are also withdrawn:

17.12 West Croydon to London Bridge

18.13 West Croydon to London Bridge

17.42 West Croydon to London Bridge

Q. Why are you withdrawing those services?

A. We are withdrawing these services as alternative routes are available for passengers who normally take those trains.

Q. What are the alternatives for passengers wanting to get to West Croydon from London Bridge?

A. Passengers for Brockley, Honor Oak Park, Forest Hill and Sydenham will have a half-hourly service.

Passengers for Penge West and Anerley can take Southern trains to New Cross Gate and change onto London Overground services.

Alternatively, tickets will be accepted on London Underground between London Bridge and Canada Water for a change to London Overground services.

Q. How long will this situation last?

A. These arrangements will remain in place between Monday 12 and Friday 16 January 2015. We continue to monitor the service at London Bridge and assess if any long-term changes to train services are required.

Q. What about the crowding at the station – what are you doing about that?

A. Network Rail and Southern have reviewed the operation of the station concourse. We have placed more staff at London Bridge to support passenger safety, and implemented additional crowd control measures to separate passengers entering and exiting trains. To assist with passenger flow at London Bridge, additional passenger information screens have been installed, so the concourse is used more evenly.